FAQ
Frequently Asked Questions
📦 Where do you ship from?
We work with trusted suppliers and fulfillment partners to deliver our products. Depending on the item, your order may be shipped from domestic or international warehouses.
đźšš How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time:
- United States: 9–20 business days
Delivery times may vary depending on your location and demand.
đź’¸ Do you offer free shipping?
Yes, we offer free standard shipping within the United States.
đź“Ť How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can track your order using the link provided in your shipping confirmation.
🔄 What is your return policy?
We accept returns within 30 days of delivery.
To start a return, please contact us at:
support@drivegy.com
Returns must be approved before sending the item back.
📦 Who pays for return shipping?
- If the item is defective or incorrect, we will assist you with a solution.
- For non-defective items, the customer is responsible for return shipping costs.
⚠️ What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the issue.
We will review your case and provide a replacement or refund if applicable.
đź’ł When will I receive my refund?
Refunds are issued to your original payment method within 10 business days after your return is approved.
❌ Can I cancel my order?
Orders can be canceled within 24 hours after purchase.
After this time, your order may already be processed and shipped.
📧 How can I contact you?
You can reach us at:
support@drivegy.com
Business hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
đź”’ Is checkout secure?
Yes, we use secure payment processing and encryption to protect your personal and payment information.